Customise services to ensure that client needs are addressed.
Deliver agreed services in a competent, ethical and professional manner.
Seek at all times to deliver quality and value to the client on schedule and to budget.
Follow the procedures set out in the National Training Requirements (AQTF).
Participate constructively in the monitoring and quality assurance process.
Treat in-confidence information obtained or provided in the course of negotiating, or monitoring the arrangements covered in future dealings and undertaking not to divulge that information to any parties without prior written authority.
LEVEL OF SERVICE
